There are many reasons why your payment might fail when upgrading your account, or when paying the recurring subscription fee. In this article, we’ll show you how to fix common payment problems.
Why was my payment declined?
In some cases, your bank will be a bit over-aggressive in blocking payments to avoid fraudulent charges. While the banks and credit card companies do this with good reason, it also means many legitimate charges, like from Block Sender, can get blocked as well.
Another common reason is that you have insufficient funds in your account. This problem is more common when using a pre-paid debit card that doesn’t have many funds on it to begin with.
Other reasons may include:
- You entered the card number incorrectly
- The billing zip code or security code (CVC) was incorrect
- Your card type is not supported
What to do
Here are a few things you can do if your payment is rejected by your bank:
- Call your bank and authorize the charge from Block Sender, and then attempt your upgrade again. If the charge was declined for one of your monthly payments, just let us know after you’ve contacted your bank and we’ll have the charge attempted again for you.
- Use a different credit/debit card for your payments (see these instructions to add a new card).
- Use a different payment method like PayPal. If you’d like to go with this option, please contact us and we’ll get your account set up to use PayPal instead of a credit/debit card.
- Add more funds to your account. In some cases, the reason why your charge is rejected is because you have insufficient funds in your account. This level of detail isn’t always communicated by your bank to us, so a generic “do not honor” message may mean this as well.
- Verify that your card information is correct. If you suspect that you may have entered your card information in wrong, then you may delete your credit card and then add a new one back to your account.
As always, if you continue to have trouble with your payments failing, feel free to contact us directly.