There are many reasons why your payment might fail when upgrading your account, or when paying the recurring subscription fee. In this article, we’ll show you how to fix common payment problems. Why was my payment declined? In some cases, your bank will be a bit over-aggressive in blocking payments to avoid fraudulent charges. While […]
Help articles about your Block Sender account.
How to Reset your Password
If you ever forget your password or are unable to log in to your account for any reason then you may need to reset the password for your Block Sender account. This can be done by following these steps: Go to the dashboard login page Click on the “Forgot password?” link Enter your Block Sender […]
How to Link Additional Gmail Accounts
Understandably, most people have more than one email address, whether it is for work, school, or personal use. If you’d like to connect all of your email addresses to Block Sender, then you have a few options, which are shown below: Free Users If you are a Free user, then you will need to upgrade your account […]
How to Add Additional Blocks to your Account
If you have an especially bad spam problem, then you may run out of your allotment of Blocks. In this help article, we’ll show you the various ways you can add additional blocks to your account. Free Users If you are a Free user, then you may upgrade to a Plus or Pro account. This will […]
How to Change the Email Address for your Block Sender Account
If you decide you want to change the email address you use to sign in to Block Sender, please contact our support team: [email protected] Once this is done you’ll need to verify you have ownership of the new email before you can continue to use your Block Sender account.
How to Change your Password
If you need to change the password you use to sign in to your Block Sender account, you can do so through the Security menu of the Settings page: Log in to your Block Sender dashboard Click on your email in the upper right-hand corner and select “Settings” Click the “Security” tab on the left […]
How to Change your Payment Method
Changing your payment method is easy. You may want to change your payment method for any number of reasons: your card has expired, you changed bank accounts, etc. In this help article we’ll show you how to change your payment method using the Block Sender dashboard. Changing your Credit/Debit Card Head over to https://app.blocksender.io/settings#billing Click the […]
How to Change your Plan
You can switch between the Free, Plus, and Pro plans at anytime. Note that any downgrades (like from Pro to Plus or Plus to Free) will take affect after the current billing period. To change your plan: Go to the Settings section of your dashboard Click on the Billing tab Change your Billing Plan to the desired […]
How to Log in to Block Sender
Logging in to the Browser Extension Open up your Gmail account. If you just installed the extension, you’ll see a Login to Block Sender screen pop up. If it doesn’t automatically pop up, click on the icon next to the address bar on your browser and select Log In. Provide your Email and Password in the […]
How to Sign out of Block Sender
Signing Out of the Browser Extension Click on the Block Sender icon in Gmail and select Sign Out. Signing Out of the Block Sender Dashboard To sign out from the Dashboard, simply click on the SIGN OUT tab at the top of the Dashboard.